Delivery Options

All orders are dispatched either the same or following working day as placed as standard. This excludes any pre-order or made to order items, for which the lead times for dispatch are advised on the product page. You will receive a confirmation email when your order is dispatched which will contain a tracking number for your delivery. Please be aware it may take a couple of hours for the tracking to update.

UK DELIVERY CHARGES

STANDARD DELIVERY CHARGES

£4.75 (Free for orders £50 and over using the code ‘HAPPYHOME’)

Tracked delivery via Evri delivered in 2-5 working days from dispatch. Excludes furniture and some oversized or multi-item orders which may be sent using our large item service.

FASTER DELIVERY CHARGES

£10 Tracked delivery via UPS or Parcelforce24 delivered in 1-2 working days from dispatch.

In a rush? Depending on our collections booked in for the day, we may be able to offer next day and/or weekend delivery. If you require next day delivery please contact us via email or live chat and we will get back to you to confirm. Additional charges for weekend delivery may be applicable. Excludes furniture and some oversized or multi-item orders which may be sent using our faster large item service.

LARGE ITEM DELIVERY CHARGES

Standard £15 – delivery via Parcelforce 48 delivered in 2-4 working days.

Faster £25 – delivery via UPS or Parcelforce 24 delivered in 1-3 working days.

INTERNATIONAL DELIVERY

We ship worldwide. Prices and delivery times vary depending on destination and order. International orders are usually delivered in 11-17 working days from dispatch. All international orders are subject to possible delays in customs.

To calculate shipping charges for your order and delivery country, please add your desired items to your cart and use our quick and easy shipping calculator at the bottom of the cart page. This can be done before checkout. Alternatively, please feel free to get in touch via email or live chat and we can assist you.

On rare occasions, orders containing many items for delivery to some international locations may be subject to additional shipping charges. We will contact you directly if additional charges are applicable.

CUSTOMS INFORMATION

For deliveries sent outside the UK and therefore being imported into another country, the recipient is responsible for paying all import costs to receive the order into that country, including VAT and any other charges associated with shipment/payment handling and import fees. These costs will vary depending on the delivery country so please check your local import rules before ordering.

If you’re ordering for delivery to someone else, please be aware that it remains the recipient of the parcel who is liable for the fees. If you wish to pay the fees on behalf of the recipient this has to be arranged directly with them or the courier or postal service delivering the parcel(s).

TROUBLE TRACKING YOUR ORDER?

If you have not received your dispatch and tracking information please check your email spam folder. If your order contains multiple items they may be delivered in separate packages, and you’ll receive separate dispatch notifications containing each tracking number.

GENERAL DELIVERY TERMS APPLICABLE TO ALL ORDERS

If the package is returned to the courier depot because the customer was not available to receive and/or sign for the delivery, it is the customer’s responsibility to communicate with the courier to arrange re-delivery or collection of the consignment. If the customer fails to arrange a redelivery or collect their package, or if all delivery attempts are made but delivery is not possible and the order is returned back to Little Deer as a result, the customer will be liable for postage costs to re-send the order.

Little Deer provides the courier with contact information as provided by the customer at time of purchase. This information will be used by the courier to provide updates on the status of the delivery. If no correspondence is left by the courier regarding the shipment and it is returned to Little Deer due to being unclaimed, it remains the customers’ responsibility to pay for the postage should they wish to have the order sent out again and the customer should contact the courier with any concerns regarding the delivery.

If a customer inputs the wrong delivery address and the parcel is delivered to that address it is the customers responsibility to retrieve the package.

None of the delivery services offered are guaranteed but we use trusted, reliable couriers so delay/loss is rare. Little Deer must be notified as soon as possible should the order not arrive within the estimated delivery window, and will arrange a replacement or refund once 30 calendar days have passed since the latest expected delivery date of the parcel. This allows Little Deer time to investigate with the courier and try to get the original order to the customer, or begin a loss claim, before sending a replacement out. In the event that Little Deer receives confirmation from the courier that the order has been lost, if sooner than 30 calendar days after the latest expected delivery date, Little Deer will then arrange a refund or replacement immediately. In the event of loss or delay, if a replacement order is sent out but the original order is subsequently delivered to the customer, it is the customers’ responsibility to inform Little Deer immediately and leave the order in the original packaging until informed otherwise.

PAYMENT OPTIONS

We gladly accept Visa, MasterCard, Mastro, Solo, American Express, Discover, or regular account payments all through PayPal. This store uses PayPal for payments to ensure they are secure. We do not see your credit card info, we simply get the money sent to us by PayPal. It is 100% Secure. You are not required to have a PayPal account to purchase anything from this store. Although if you already have a PayPal account you may use it.

RETURNS

Changed your mind? No problem, read through our returns page here and find out how to make your return.